1. Supported coins & tokens
BTC, XRP, ETH, XLM, USDT, LTC, BCH, TRX, BNB, DASH, ETC, DGB,
DOGE, MKR, BTG, OMG, BAT, ZRX, ZIL, ICX, GUSD, BCD, DCR, GRS,
XZC, AE, QKC, CMT, BTX, PTN, TRC10, TRC20 and all ERC 20 tokens
ADA, EOS, XMR, BCN, NANO, XEM, XTZ, ZEC, LSK, QTUM, ONT, BTS,
STEEM, WAVES, XAVES, XVG, SC, NEO, IOTA, ETN
Do not see your coin? Let us know in our Telegram.
2. I cannot see balance in cold wallet!
You cannot see any balance in the cold wallet, it's designed for security. The cold wallet only store your private keys. Once you have the cold wallet and ELLIPAL App properly connected by scanning the QR code, you can manage your assets directly on the App.
3. Why cannot I send tokens?
Please note that all tokens transfers are need to pay the gas fee in ETH.
Please make sure your ETH balance can cover the gas cost.
4.If lose ELLIPAL firmware/ELLIPAL disappear,how to get back my assets?
If your cold wallet is lost or ELLIPAL disappear, please don't worry. Keeping your mnemonic safe is the most important thing, no one can steal your assets without your mnemonic.You can recover your account in the new cold wallet (or another brand of cold wallet) with mnemonics.
5.How many account addresses can ELLIPAL generate?
The latest version of the cold wallet, multi-currency can create or restore 5 accounts through mnemonics, can import 5 accounts in a single currency
App: Multi-currency can be created or imported into 5 accounts via mnemonic, 10 can be imported in a single currency.
6.How many currencies can ELLIPAL store?
One account can store all currencies that the ELLIPAL supports.
Contact us for help:
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