Support

Do I need Memo or tag when sending coins to ELL...

Memo/Tag is a number that your recipient gives you to remark the transaction. It's usually required when you're transfering to an exchange.You do not need tags when sending coins to...

What is ERC 20 token gas

A gas unit is the smallest type of work that is processed on the Ethereum network. Validating and confirming transactions on the Ethereum blockchain requires a certain amount of gas,...

Why can't I send ERC 20 tokens, App says "Insuf...

If you’re trying to send ERC20 tokens and app is displaying a message saying "Insufficient balance," it’s important to understand how transaction fees work on the Ethereum network and other...

Can my transaction be canceled or reversed?

No, we're unable to cancel or reverse your transaction. Even many advanced cryptocurrency users can recall an incident when they failed to double-check their transaction details and they accidentally sent...

Why can't I see my balance on the cold wallet?

ELLIPAL is an air-gapped device, meaning it does not connect directly to the internet, which significantly enhances its security. The device is designed to securely sign transactions and store your...

Why my balance shows 0 or incorrect on the app?

First, please do not worry. Your private keys are securely encrypted and stored offline in your cold wallet, ensuring your assets remain safe. The app itself only synchronizes data from...