Support
Refunds and Replacement
Please let us know the reason of your refund and we will request refund through our payment gateway. If you use Coinpayments to purchase, please let us know which coin...
Refunds and Replacement
Please let us know the reason of your refund and we will request refund through our payment gateway. If you use Coinpayments to purchase, please let us know which coin...
Special notice
If product defect results from normal usage, this warranty and the invoice that records the product order number shall be presented to a designated maintenance center for free maintenance services. This...
Special notice
If product defect results from normal usage, this warranty and the invoice that records the product order number shall be presented to a designated maintenance center for free maintenance services. This...
Warranty Period
For the ELLIPAL Cold wallet: If there is a quality problem within 30 days after product delivered, we will replace you with a new cold wallet or refund you, and we're...
Warranty Period
For the ELLIPAL Cold wallet: If there is a quality problem within 30 days after product delivered, we will replace you with a new cold wallet or refund you, and we're...
Special Case Existing
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to...
Special Case Existing
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to...
Delivery Terms
1 P.O. Box Shipping We are unable to ship to P.O. box addresses. 2 Military Address Shipping We are unable to ship to military addresses, which include the following states:...
Delivery Terms
1 P.O. Box Shipping We are unable to ship to P.O. box addresses. 2 Military Address Shipping We are unable to ship to military addresses, which include the following states:...
Parcels Lost and Damaged
Parcels Damaged In Transit If you find that a parcel is damaged upon receiving it, please contact our customer service at cs@ellipal.com and provide photos for further assistance. Parcels Lost...
Parcels Lost and Damaged
Parcels Damaged In Transit If you find that a parcel is damaged upon receiving it, please contact our customer service at cs@ellipal.com and provide photos for further assistance. Parcels Lost...