Support
Why is my seed phrase invalid when I import?
If you encounter an error message stating that your seed phrase is invalid during import into your ELLIPAL Wallet, it means that the software cannot recognize the provided phrase. Here...
Why is my seed phrase invalid when I import?
If you encounter an error message stating that your seed phrase is invalid during import into your ELLIPAL Wallet, it means that the software cannot recognize the provided phrase. Here...
Refunds and Replacement
Please let us know the reason of your refund and we will request refund through our payment gateway. If you use Coinpayments to purchase, please let us know which coin...
Refunds and Replacement
Please let us know the reason of your refund and we will request refund through our payment gateway. If you use Coinpayments to purchase, please let us know which coin...
Special notice
If product defect results from normal usage, this warranty and the invoice that records the product order number shall be presented to a designated maintenance center for free maintenance services. This...
Special notice
If product defect results from normal usage, this warranty and the invoice that records the product order number shall be presented to a designated maintenance center for free maintenance services. This...
Warranty Period
For the ELLIPAL Cold wallet: If there is a quality problem within 30 days after product delivered, we will replace you with a new cold wallet or refund you, and we're...
Warranty Period
For the ELLIPAL Cold wallet: If there is a quality problem within 30 days after product delivered, we will replace you with a new cold wallet or refund you, and we're...
Special Case Existing
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to...
Special Case Existing
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to...
Delivery Terms
1 P.O. Box Shipping We are unable to ship to P.O. box addresses. 2 Military Address Shipping We are unable to ship to military addresses, which include the following states:...
Delivery Terms
1 P.O. Box Shipping We are unable to ship to P.O. box addresses. 2 Military Address Shipping We are unable to ship to military addresses, which include the following states:...