Support
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the...
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the...
Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and ELLIPAL encourage you to be aware of...
Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and ELLIPAL encourage you to be aware of...
Shipping Methods & Costs
ELLIPAL cooperate with DHL, FedEx, TNT, EMS and other company, according to your address, we will choose the fastest shipping way to ship your goods. Shipping costs are calculated during...
Shipping Methods & Costs
ELLIPAL cooperate with DHL, FedEx, TNT, EMS and other company, according to your address, we will choose the fastest shipping way to ship your goods. Shipping costs are calculated during...
Cancel an order
If you wish to cancel your order, please contact cs@ellipal.com as soon as possible. Before Shipment: If your order has not been shipped yet, we will process your refund within...
Cancel an order
If you wish to cancel your order, please contact cs@ellipal.com as soon as possible. Before Shipment: If your order has not been shipped yet, we will process your refund within...
Delivery time
ELLIPAL cooperate with DHL, FedEx, USPS, EMS and other company, according to your address. Orders cannot be shipped on weekends or during Chinese/Hong Kong public holidays. Delivery time We typically...
Delivery time
ELLIPAL cooperate with DHL, FedEx, USPS, EMS and other company, according to your address. Orders cannot be shipped on weekends or during Chinese/Hong Kong public holidays. Delivery time We typically...
My delivered package was open!
It may happen sometimes during the customs procedure and unfortunately, we cannot do anything to prevent customs from doing so as it is within their legal powers. If your package...
My delivered package was open!
It may happen sometimes during the customs procedure and unfortunately, we cannot do anything to prevent customs from doing so as it is within their legal powers. If your package...