We would like to share with you a mistake that ELLIPAL made. Thanks to this customer, we were able to know what many of our customers really feel. This was the email we received:
First of all, we really appreciate the time this person took to write this email. We will take his words seriously and improve.
What is mentioned here is that our tutorials are not good enough. They are difficult to read and understand for beginners. Even our videos are hard to follow. People who are new to cryptocurrency, hardware wallets and cold storage will have a hard time figuring out the ELLIPAL. As a company that takes pride in our product’s ease of use compared to others, we take his comments to the heart.
More importantly, users do not know what they need to do once they get their ELLIPALs! Most users do not know that an update is needed to unlock all the coins that we support and that they also need to purchase an SD card. This user was unhappy that he had to go out and buy an SD card before he can use his ELLIPAL! We realized this is due to our carelessness in communicating with our customers. We will take time and create a better a tutorial for all especially a clear rundown of what users should do once they get their ELLIPAL.
We are currently rewriting our tutorials and other parts of the website to make things better for everyone. New ELLIPAL users shoud look forward to this!
To anyone who is looking to buy an ELLIPAL Hardware Wallet, please do not forget to get your SD card! We sell them together with the ELLIPAL at our shop. Currently, we have a special promotion going on. If you use the code "freeshipping" at checkout, not only you will get free 3 days shipping for the ELLIPAL Hardware Wallet, you will also get a free Sandisk 16GB MicroSD card!
I really enjoy using my ellipal, Although I can not do updates on it as my ellipal will not read my sd card with the new v2.9.0 update on it. If anyone could help that would be great! thank you.
I really enjoy my ELLIPAL! Just have some concerns. I cannot do updates for some reason it will not read the SD card? My other concern is when I try to move my assets out of my cold storage I continue to get a busy sign will this be an issue when I would like to cash out or exchange assets? Please help me to understand? Can our system be hacked causing delays? Thank you !
How to master reset to factory settings, I started setting it up months ago and misplaced the password, didn’t import yet, just need to start over?
I’m not new to crypto’s but I struggle with them every time I buy some and store them. I’m an old dude who did not grow up with computers. I bought an Ellipal Titan but cannot figure out how to get my crypto’s onto it as any instructions I’ve seen are greek to me . It would be nice if someone came up with Ellipal for dummies so people like me could learn to use the wallet. I am currently planning on shooting this thing at 200 yards with my 30-06.
Need help transferring feat from bank to
My ellipal hot wallet pleas call Kevin 9AM to 5pm.
754 218 7421