ELLIPAL Shipping Policy

Last Updated: August 5, 2026

ELLIPAL ("we", "us", "our") operates https://www.ellipal.com (the "Website"). By placing an order through this Website, you agree to the terms below. They are here to set clear expectations and protect both sides.

1. Order Processing Time

We process and ship most orders within 48 hours of purchase. Please note this is separate from delivery time: the estimated delivery times below begin once your order leaves our warehouse, not from the moment you place the order.

During sales, holidays, or other busy periods, processing may take slightly longer.

2. Estimated Delivery Times

Delivery time depends on your destination. The table below shows estimated times after your order has been dispatched. Exact timing may vary with customs and local carriers, so please treat these as estimates.

Destination region	Estimated delivery (after dispatch)
United States (excluding islands and military addresses)	3–5 business days
European Union (Germany, France, Italy, Spain, the Netherlands, etc.)	3–5 business days
United Kingdom, Switzerland, Norway, and other European regions	7–15 business days
Canada	7–15 business days
East Asia (China, Japan, South Korea, etc.)	3–15 business days
Southeast Asia (Singapore, Thailand, Malaysia, the Philippines, etc.)	5–15 business days
Australia and New Zealand	5–10 business days
Middle East (UAE, Saudi Arabia, Bahrain, etc.)	7–15 business days
South America (Brazil, Argentina, Peru, Chile, etc.)	7–15 business days
Parts of Africa	7–15 business days
Other supported countries and regions	7–15 business days

If your order hasn't arrived within the estimated time, please contact us at support@ellipal.com and we'll look into it for you.

Please note: we are currently unable to ship to Bosnia and Herzegovina, Madagascar, Kyrgyzstan, India, and Indonesia.

3. Shipping Methods and Costs

We ship through trusted carriers such as DHL, FedEx, USPS, and EMS, chosen based on your delivery address.

Shipping costs are calculated at checkout based on weight, dimensions, and destination. The amount shown at checkout is the final shipping cost.

4. Order Tracking

Once your order ships, we'll email you a tracking link so you can follow its progress. You can also track your order anytime here: Track Order

5. Duties and Taxes

For international orders, import duties and taxes may be charged when your parcel arrives in the destination country. These vary by country, and we recommend checking your local rules before ordering. Some countries also have slower customs clearance, which can add time.

If you decline to pay duties or taxes on arrival and the parcel is returned to us, we'll refund the value of the goods minus the return shipping cost. The original shipping cost is not refundable.

VAT may apply within the European Union.

6. Lost or Damaged Parcels

Damaged in transit: If your parcel arrives damaged, please email support@ellipal.com with photos and we'll help you right away.

Lost in transit: Once the carrier confirms a parcel is lost, we'll arrange a free replacement or a refund, whichever you prefer.

Because these aren't your fault, you won't pay for the replacement.

7. Delivery Terms

No P.O. boxes: We ship by courier only and can't deliver to P.O. Box addresses.

No military addresses: We're unable to ship to military addresses, including AA (Armed Forces Americas), AE (Armed Forces Europe), and AP (Armed Forces Pacific).

Changing your address: Need to update your delivery address? Contact us as early as you can. We can change it any time before your order is dispatched.

Supported destinations: We ship to most countries worldwide. A small number of regions are not currently serviceable, as noted under the delivery times above.

8. Stock Availability

Orders are subject to stock availability. We work hard to keep our stock counts accurate, but occasionally a discrepancy happens. If we can't fulfill everything in your order, we'll send what's available and contact you about the rest, so you can choose to wait for a restock or take a refund.

For any questions, email us at support@ellipal.com.