01
Stop contact
Stop replying, clicking links, or signing requests. Do not send more crypto to “unlock” or recover your assets.
SCAM PREVENTION
Reconoce la estafa antes de que llegue a tu billetera.
Comprueba quién representa realmente a ELLIPAL, identifica las estafas más comunes y descubre qué hacer si ocurre un incidente.
RECOGNIZE THE REQUEST
What scammers may try, and what to do.
01 / SEED PHRASE PHISHING
Never share your Seed Phrase. Not one word, not one letter.
1
“Frozen” or “at risk” is the hook. It pushes you to act before you think.
2
Any site, form or chat that asks you to share your Seed Phrase is a scam.
02 / FAKE SUPPORT
“Support” messages you first
1
A look-alike account reaches out first. Check it against our official accounts.
2
The “tool” that secures your wallet is the trap. ELLIPAL never asks for your Seed Phrase.
03 / FAKE WEBSITES
A copy of our website
1
A familiar logo is not proof. Check the full website address. ELLIPAL’s official website is ellipal.com.
2
Use the official App download links on ellipal.com. Avoid unknown download links and unofficial APK sites.
04 / ADDRESS POISONING
A look-alike address in your History
1
A tiny transfer you never expected, from an address that looks like one you use.
2
The first and last characters may match. Verify the full receiving address using a trusted source before you send.
05 / PRE-FILLED SEED PHRASESAuthorized Resellers
A Seed Phrase already in the box
1
A new ELLIPAL device must not arrive with someone else’s wallet or a pre-filled Seed Phrase. Create a new wallet yourself, or restore your own existing wallet.
2
If you find a pre-filled Seed Phrase, do not use it or send assets to that wallet. Contact ELLIPAL Support.
IF SOMETHING HAPPENED
If it already happened
ELLIPAL no puede congelar tus criptomonedas ni revertir una transacción confirmada en la blockchain. Estos son los pasos que puedes seguir.
02
Save evidence
Keep transaction IDs, wallet addresses, screenshots, and links. Report the incident to your local police or cybercrime authority.
03
Secure what is left
If your Seed Phrase or Private Key was exposed, create a new wallet on your trusted hardware wallet and move remaining assets. Stop using the exposed wallet.
If you approved a suspicious transaction or token permission, stop interacting with the site and contact ELLIPAL Support for guidance.
What ELLIPAL will never do
If any of these happens, it is not ELLIPAL.
01
Nunca te pedirá que compartas tu frase semilla (Seed Phrase) ni tus contraseñas
02
Nunca ofrecerá asistencia por teléfono ni mediante una línea de atención
03
Nunca te pedirá que envíes criptomonedas para verificar tu billetera
04
Nunca te pedirá que firmes nada para solucionar un problema
05
Nunca ofrecerá descargas fuera de las fuentes oficiales
06
Nunca enviará un dispositivo con una frase semilla (Seed Phrase) ya configurada
OFFICIAL CHANNELS
Know when it is really ELLIPAL.
Contact Us Directly
Customer Support
cs@ellipal.comProduct questions, warranty & replacement, technical help.
Orders & Delivery
support@ellipal.comShipping questions, order status, refund processing.
Promotions & Campaigns
promotion@ellipal.comMarketing activities and EDM newsletters.
Business & Partnerships
business@ellipal.comWholesale, distribution & collaboration.
Affiliate & Influencer
affiliate@ellipal.comAffiliate program, influencers & blog contributions.
Security / Vulnerability Report
src@ellipal.comReport a security issue in the ELLIPAL system.
EVERYDAY HABITS
Habits that make you harder to scam.
Never click unknown links
When in doubt, do not click. Use ellipal.com to find official information.
Check the transaction you intend to make
Verify the full receiving address, amount, and network against a trusted source. On ELLIPAL Titan devices, check these details on the device screen before signing.
Keep your Seed Phrase offline
Never photograph, screenshot, or store it on a connected device.
Slow down when rushed
“Within 24 hours” or “act now” is pressure. Stop and check before you act.
Question unexpected rewards
Be cautious of unexpected rewards or guaranteed returns. Never share your Seed Phrase or send crypto to claim a prize.
KEEP LEARNING
More scams, explained
REPORT SUSPICIOUS CONTENT
Something does not look right?
Share the suspicious link or screenshots with ELLIPAL Support. Never include your Seed Phrase, Private Key, or passwords.