If the wallet address generated after importing your seed phrase is different from the one you used to receive crypto, there are 4 possible reasons for this. We recommend checking each of these factors to identify the issue.
Reason 1: You might be using the seed phrase from a different account, or some of the words are incorrect or in the wrong order.
Reason 2: You may have selected the wrong address type during the recovery process, especially if your device version is lower than 4.0.0.
Reason 3: The derivation path of ELLIPAL may be different from the one followed by your previous wallet. ELLIPAL follows the standard derivation path: m / 44' / coin_type' / 0' / 0 / 0 .
Reason 4: If you added a passphrase when creating your account, make sure to enter it during the account recovery process. The original account and its associated assets can only be accessed with the exact same passphrase, making it crucial for recovery.
To verify if this is the issue, simply compare the XRP non-BIP44 address and ETH address on both the app and the ELLIPAL device. If only the XRP non-BIP44 address matches and ETH address differs, then the cause is likely reason 4.