The freeze feature lets you temporarily stop payments on your ELLIPAL Pay virtual card. You can use it anytime if you are not using the card or notice something suspicious.
When Should You Freeze Your Card?
You may want to freeze your card if:
- You notice an unknown or suspicious transaction
- You are not using your card for a while
- You think your card details may have been exposed
- You want to stop payments temporarily while checking your account
How to Freeze Your Card？
- Open the ELLIPAL App.
- Go to Assets > Pay > ELLIPAL Pay.
- Open Cards.
- Tap Freeze.
- Confirm the action if prompted.
Once frozen, your card will become inactive. Any payment attempt will be declined until you unfreeze it.
How to Unfreeze Your Card？
- Open the ELLIPAL App.
- Go to Assets > Pay > ELLIPAL Pay.
- Open Cards.
- Tap Unfreeze.
- Confirm the action if prompted.
Your card will become active again after it is unfrozen.
Important Notes
- Freezing your card is temporary and can be reversed.
- You can still view your card details while the card is frozen.
- There is no limit to how many times you can freeze or unfreeze your card.
- If you see an unauthorized transaction, freeze your card first and contact support for help.