ELLIPAL Warranty and Refund Policy

Last Updated: August 5, 2026

Your 1-Year Warranty: We Replace, We Don't Repair

Every ELLIPAL device comes with a full 1-year warranty starting from the date you receive it.

ELLIPAL cold wallets, including the Titan series, are built with a tamper-triggered self-destruct design that protects your assets the moment someone tries to open the device. Because of this security design, our wallets are made to be replaced, not repaired. So if anything goes wrong with your device during the warranty period, we won’t ask you to wait for a repair. We’ll simply send you a new one.

When we replace your device for free

Within 12 months of delivery, we’ll replace your device whenever the issue isn’t something you caused, and we cover the shipping. That includes:

• Manufacturing or quality defects

• Damage or loss that happened during shipping

• The device not working properly under normal use

Just reach out and we’ll take care of it. For most locations this is completely free. In a small number of remote or hard-to-reach areas, we may ask you to cover a small portion of the shipping cost, and we’ll always let you know upfront before proceeding.

If the device was damaged by accident

If the problem came from accidental damage on your end, don’t worry, we still want to help. Get in touch and we’ll work out a fair solution with you, which may include a discount or other support toward a replacement. Our goal is for you to walk away satisfied.

After your first year

If a problem shows up more than 12 months after purchase, please still reach out. It’s outside the standard warranty, but we’ll look at your situation and may offer a discount or other goodwill support toward a new device. We don’t consider a customer’s problem no longer our concern just because a year has passed.

Every ELLIPAL you receive is brand-new

Any device that gets returned or replaced is permanently retired. We never resell returned products, so the wallet in your hands is always factory-new.

Changed your mind? You have 30 days

This is different from a product issue. If your device has a defect, that’s covered under the replacement section above. But if you simply change your mind after receiving your ELLIPAL, for any reason at all, including “I don’t like it” or “I’m not sure how to use it”, you can return it within 30 days of delivery for a refund.

Here’s how it works:

1. Email us first at cs@ellipal.com so we can open your case.

2. Send the product back to us with all the parts and packaging included.

3. Once we receive and check your return, we’ll refund the price of the product.

For change-of-mind returns, the shipping cost for sending the item back is covered by you.

What the warranty doesn’t cover

To keep things clear, the warranty doesn’t apply to:

• Damage from trying to open, take apart, or modify the device yourself

• Damage from use that doesn’t follow the user manual

• Damage from events beyond anyone’s control, such as fire, earthquake, lightning, flood, or war

• Normal cosmetic wear over time

How to start a warranty claim

1. Email cs@ellipal.com with your order number and a photo or short video showing the issue, so we can understand what’s happening.

2. We’ll help you troubleshoot, and if you need a replacement, we’ll open a case and send you the return address.

3. Once confirmed, your new device ships within 3 to 5 business days.

Refund timing and methods

Once your return reaches our warehouse, we take 2 to 3 business days to process it. After that, refunds usually appear in your account within 3 to 7 business days.

If you paid with cryptocurrency, let us know which coin you used and your receiving address, and we’ll process your refund to that address. Please note that crypto refunds are sent as the coin’s value at the time of processing, and network fees may apply.

Canceling an order

Need to cancel? Email cs@ellipal.com as soon as you can. If your order hasn’t shipped yet, we’ll refund you within 3 to 5 business days. If it’s already on the way, we’ll process your refund once the item comes back to us and has been checked at our warehouse.

This warranty is provided in addition to the rights you already have under your local consumer protection laws, and nothing here limits those rights.