Shipping Policy

 

ELLIPAL ("we" and "us") is the operator of (https://www.ellipal.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Shipping Time

In general, we will ship out your order within 2 business days after receive your order, then it will takes about 3~7 business days to delivery. Due to some special circumstances and force majeure factors, the delivery time may be delayed.

2. Shipping Methods & Costs

ELLIPAL cooperate with DHL, FedEx, TNT, EMS and other company, according to your address, we will choose the fastest shipping way to ship your goods.

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Area

United States, Canada, Mexico, Iceland, Norway, Denmark, Sweden, Finland. Britain, France, Ireland, Belgium, Netherlands, Luxembourg, Switzerland, Germany, Austria, Czech Republic, Slovakia, Poland, Liechtenstein. Spain, Portugal, Andorra, Italy, Vatican, San Marino, Malta, Croatia, Romania, Greece, Bulgaria, Hungary, USA, Canada, Mexico shipping delivery date: 3~7 business days

Asian countries, Japan, Korea, Thailand, Singapore: 3~7 business days

India, Russia, Middle East:5~7 business days

4. Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and ELLIPAL encourage you to be aware of these potential costs before placing an order with us.If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to ELLIPAL at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

6. Parcels Lost and Damaged

6.1 Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6.2. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6.3 Parcels Lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

7. Delivery Terms

7.1 P.O. Box Shipping
ELLIPAL will not ship to P.O. box addresses as we only ship courier.

7.2 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

7.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

7.4 Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.Special Case Existing

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

For all customer service enquiries, please email us at info@ellipal.com