Support

Why Was My Transaction Declined ? Common Reasons

A declined payment can happen for a few common reasons. Use this checklist to find the issue and what to do next. 1. Insufficient Funds ✅ What it means: Your...

ELLIPAL Pay Card Fees and Limits

ELLIPAL Pay keeps card fees and limits clear. This guide explains the main fees, spending limits, FX rates, and when gas fees may apply. Daily Purchase Fees No transaction fees...

How to order a ELLIPAL Pay card？

What You Need Before You Start To comply with financial regulations, please have these documents ready: 1. A valid Government ID 2. Proof of Address (A PDF of a utility bill...

Eligible Countries for ELLIPAL Pay

The ELLIPAL Pay Card is currently available to legal residents of selected countries in Europe and Latin America. Availability is expanding — users can join the waitlist to be notified...

Predict Upgrade Notice

Dear ELLIPAL users, Predict, an ELLIPAL feature that allows users to trade on the outcomes of real-world events, will undergo a scheduled upgrade from April 28, 2026, 09:00 UTC to April...

How to add BTC Taproot address?

After upgrading to version 4.12.0 or later, you can enable and use BTC Taproot addresses on TITAN Series devices. Note: Taproot is supported on Titan Series only. It is not...