IF I LOSE MY ELLIPAL FIRMWARE or IF ELLIPAL DISAPPEAR, HOW TO GET BACK MY ASSETS?

If your cold wallet is lost or ELLIPAL disappear, please don't worry.Ellipal is a full decentralized non-custodial wallet, Users take fully control of their private key and mnemonics  Keeping your mnemonic safe is the most important thing, no one can steal your assets without your mnemonic.You can recover your account in the new cold wallet (or another brand of cold wallet) with mnemonics.

How to recover asset via mnemonic on new device

All of your cryptocurrency is actually stored on the collective Blockchain network. The hardware wallet stores the recovery mnemonics that you backup offline, on paper or much better yet on an ELLIPAL mnemonics metal.

If you no longer have access to your hardware wallet, you can recover your coins with mnemonics and passphrase on any other wallets that are based on the BIP-39 Protocol and you will regain access to all of your accounts, balances and transaction data.
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2 comments

@Joseph Leighly, Please don’t worry , You may just let it wiped all data, and then recover you account back via mnemonic and passphrase, Please refer steps here https://www.ellipal.com/blogs/support/backup-recover-cold-wallet-mnemonic

Customer service

please help, my device says it will erase all data if i dont remember my password. i have my mnemonic words but forgot the sign password please help

Joseph Leighly

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