IF I LOSE MY ELLIPAL FIRMWARE or IF ELLIPAL DISAPPEAR, HOW TO GET BACK MY ASSETS?

If your cold wallet is lost or ELLIPAL disappear, please don't worry.Ellipal is a full decentralized non-custodial wallet, Users take fully control of their private key and mnemonics  Keeping your mnemonic safe is the most important thing, no one can steal your assets without your mnemonic.You can recover your account in the new cold wallet (or another brand of cold wallet) with mnemonics.

How to recover asset via mnemonic on new device

All of your cryptocurrency is actually stored on the collective Blockchain network. The hardware wallet stores the recovery mnemonics that you backup offline, on paper or much better yet on an ELLIPAL mnemonics metal.

If you no longer have access to your hardware wallet, you can recover your coins with mnemonics and passphrase on any other wallets that are based on the BIP-39 Protocol and you will regain access to all of your accounts, balances and transaction data.
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6 comments

If the wallet address generated by importing the mnemonic phrases is a new wallet address that does not match your expected one, there are 3 possible reasons. We recommend that you check them out one by one.

Reason 1: You are using mnemonics of a different account or some words are incorrect or in a wrong order.

Reason 2: Select the wrong address type at the recovery step(Segwit or non-Segwit)

Reason 3:If you added a passphrase when you created the account, please add it when you recover the account. If you don’t add or write the wrong passphrase, the address will be different.

Customer service

Hi all, I too have my Mnemonic but I still can’t recover/see my assets, also my wallet address I wrong too. I thought that the Mnemonic Phrase would recover my assets but it’s not showing up. Any suggestions, can someone please help me???

Johnny

If the wallet address generated by importing the mnemonic phrases is a new wallet address that does not match your expected one, there are 3 possible reasons. We recommend that you check them out one by one.

Reason 1: You are using mnemonics of a different account or some words are incorrect or in a wrong order.

Reason 2: Select the wrong address type at the recovery step(Segwit or non-Segwit)

Reason 3:If you added a passphrase when you created the account, please add it when you recover the account. If you don’t add or write the wrong passphrase, the address will be different.

Customer service

I have erased the data on my hardware wallet but I have the account opened on my mobile phone and also I have the mnemonic. But whenever I recover the account with the mnemonic, I don’t see my assets and the wallet address is wrong too. (I already have checked all the reasons why a wallet address could be wrong, and I have cross checked them too)

Hamdoon Khan

@Joseph Leighly, Please don’t worry , You may just let it wiped all data, and then recover you account back via mnemonic and passphrase, Please refer steps here https://www.ellipal.com/blogs/support/backup-recover-cold-wallet-mnemonic

Customer service

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