FORGOT PASSWORD OR RECOVER YOUR WALLET WITH MNEMONIC

How to reset password /How to recover asset to ELLIPAL Titan?


When you create a new account in a wallet, the wallet will generate your private keys which is then randomly derived to 12/15/18/21/24 easy to remember words.

You must keep these 12/15/18/21/24 words well as it is the only way for users to backup or recover their wallet.

Please select Add Account -> Recover via Mnemonics and enter  mnemonics to recover accounts on the ELLIPAL as below

1.Recover via Mnemonics

 

2.Fill your mnemonics and set new account name,password.

 

Tips:

1.Please check the spell  every single word is complete
2.If you set a passphrase when you first time create account, The passphrase is must filled. otherwise, You will get a different address.
3. Please check the address type is same with previous address.

 

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7 comments

Thank you Chris I was able to recover my Ellipal

Edgardo Batista

Great and fast customer service! Thank you Chris!

Steven

@Donovan, Please make sure the every single word is spell complete and all letters lower. Please check the all 2048 word here https://order.ellipal.com/lib/Mnemonic_words.xlsx .

For Passphrase, If you forget it, Sorry for it’s out of lucky , Since Ellipal never store and know the passprhase.

Customer service

Hi Unfortunately My cold wallet has been wiped clean. I dont remember if I set a pass phrase or what it is. I only have my mnemonic words and I keep getting an error message that reads "mnemonic format error. Do I need to write the number next each word or is it just the words? I can view my account on the app not the cold wallet. Please help. Is the Ellipal facebook page a real account?

Donovan Gordon

@John, For change password, You may just go to your account list, and then tap “….”, You will see the button for reset password.

Customer service

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