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Why do I only need the first 4 letters for each...
BIP39 words are pulled from a specific list of 2048 words. In this list, the first 4 letters are unique to each word. (including the words that only have 3...
Why do I only need the first 4 letters for each...
BIP39 words are pulled from a specific list of 2048 words. In this list, the first 4 letters are unique to each word. (including the words that only have 3...
Why Is the Generated Wallet Address Different A...
If the wallet address generated by importing the mnemonic phrases is a new wallet address that does not match your expected one, there are 3 possible reasons. We recommend that...
Why Is the Generated Wallet Address Different A...
If the wallet address generated by importing the mnemonic phrases is a new wallet address that does not match your expected one, there are 3 possible reasons. We recommend that...
Why Is My Mnemonic Phrase Invalid When I Import...
If you encounter a message stating that your seed phrase is invalid during import into your ELLIPAL Wallet, it signifies that the software cannot recognize the provided phrase. Here are some potential reasons for this issue: Incorrect spelling:Please meticulously double-check all words for typos and ensure they are lowercase. Mistyped words:Verify that the seed phrases are entered correctly. You can find the complete BIP39 seed phrase list online to compare and identify any spelling errors. Incorrect formatting:Ensure you separate phrases by spaces, not line breaks. Transcription errors:Confirm that you transcribed the phrases accurately when creating a wallet.
Why Is My Mnemonic Phrase Invalid When I Import...
If you encounter a message stating that your seed phrase is invalid during import into your ELLIPAL Wallet, it signifies that the software cannot recognize the provided phrase. Here are some potential reasons for this issue: Incorrect spelling:Please meticulously double-check all words for typos and ensure they are lowercase. Mistyped words:Verify that the seed phrases are entered correctly. You can find the complete BIP39 seed phrase list online to compare and identify any spelling errors. Incorrect formatting:Ensure you separate phrases by spaces, not line breaks. Transcription errors:Confirm that you transcribed the phrases accurately when creating a wallet.
Refunds and Replacement
Please let us know the reason of your refund and we will request refund through our payment gateway. If you use Coinpayments to purchase, please let us know which coin...
Refunds and Replacement
Please let us know the reason of your refund and we will request refund through our payment gateway. If you use Coinpayments to purchase, please let us know which coin...
Special notice
If product defect results from normal usage, this warranty and the invoice that records the product order number shall be presented to a designated maintenance center for free maintenance services. This...
Special notice
If product defect results from normal usage, this warranty and the invoice that records the product order number shall be presented to a designated maintenance center for free maintenance services. This...
Warranty Period
For the ELLIPAL Cold wallet: If there is a quality problem within 30 days after product delivered, we will replace you with a new cold wallet or refund you, and we're...
Warranty Period
For the ELLIPAL Cold wallet: If there is a quality problem within 30 days after product delivered, we will replace you with a new cold wallet or refund you, and we're...