Unfortunately if you cannot retrieve your mnemonics or send your funds elsewhere via an installed wallet, you are out of luck.
ELLIPAL does not have the power to get your funds back. This technological limit is intentional, because otherwise ELLIPAL could simply confiscate customer funds at any time.
2 comments
@Gerald ,You may recover your mnemonic on new Ellipal Titan and then connect with app, The asset will back , Or You can just recover mnemonic on Ellipal APP, You will get a hot orange wallet.
My wallet has been stolen I can’t move my assets