Your ELLIPAL wallet is paired with only the authorized mobile device and therefore, in case you end up losing the cold wallet, any smartphone can connect ELLIPAL if they know the pin password.
For data access, none can connect the wallet with any wireless connection like Bluetooth, Hotspot, Wi-Fi as well as USB connection and PC becauseĀ ELLIPALĀ is designed to be compatible with only an authorized mobile phone and its app and is isolated from outside interference.
Coming to the mnemonics, if you forget or lose it, your account is lost permanently and hence, it is highly recommended you should keep the mnemonic safely.
If the ELLIPAL wallet or ELLIPAL Firmware is lost, the assets of the user do not disappear. As Mnemonics are the most important things to access the account, you can get a new cold wallet and recover the account and assets by entering the mnemonics. In you lose mnemonics, sending funds elsewhere through the installed wallet also becomes out of luck because ELLIPAL cannot retrieve your funds. This technological limit is totally intentional because ELLIPAL would otherwise be able to confiscate the customer funds anytime.
If theĀ cold walletĀ gets damaged or password lost, with the mnemonics, user can recover account even out of physical loss and damage. As the password and mnemonics are not stored in wallet, none can steal them from the lost wallet. So, be assured that your funds are safe if your mnemonics are safe.
6 comments
@VICK, Please double all word spell complete , You can also refer 2048 list here https://order.ellipal.com/lib/Mnemonic_words.xlsx. Please noted all word letters should be lower
@BRYAN RICO, You can recover your account using your mnemonics and passphrase (if you have one) and simply set a new password. Please refer here : https://www.ellipal.com/blogs/support/backup-recover-cold-wallet-mnemonic
@WAYNE PLACELLA, You can recover your account using your mnemonics and passphrase (if you have one) and simply set a new password. Please refer here : https://www.ellipal.com/blogs/support/backup-recover-cold-wallet-mnemonic
I lost my password but I still have the mnemonic I tried but wasnāt able to recover my funds can u plz help ?
I read about everything but what can you do when you wrote your mnemonic keys down and still telling you itās wrong mnemonic para phrase.