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Why can't I see my balance on the cold wallet?
ELLIPAL is an air-gapped device, meaning it does not connect directly to the internet, which significantly enhances its security. The device is designed to securely sign transactions and store your...
Why can't I see my balance on the cold wallet?
ELLIPAL is an air-gapped device, meaning it does not connect directly to the internet, which significantly enhances its security. The device is designed to securely sign transactions and store your...
Why my balance shows 0 or incorrect on the app?
First, please do not worry. Your private keys are securely encrypted and stored offline in your cold wallet, ensuring your assets remain safe. The app itself only synchronizes data from...
Why my balance shows 0 or incorrect on the app?
First, please do not worry. Your private keys are securely encrypted and stored offline in your cold wallet, ensuring your assets remain safe. The app itself only synchronizes data from...
How To Swap Crypto on ELLIPAL?
To swap using the cold wallet, you’ll first need to initiate the swap order through the ELLIPAL app. The following steps will guide you through the process: ELLIPAL app Entry...
How To Swap Crypto on ELLIPAL?
To swap using the cold wallet, you’ll first need to initiate the swap order through the ELLIPAL app. The following steps will guide you through the process: ELLIPAL app Entry...
Offers and Price
Our prices Prices are in US dollars. Value-Added Tax (V.A.T.) may apply depending on the location of the shipping address. Customs fees When ordering from outside China/Hong Kong, customers must...
Offers and Price
Our prices Prices are in US dollars. Value-Added Tax (V.A.T.) may apply depending on the location of the shipping address. Customs fees When ordering from outside China/Hong Kong, customers must...
Why do I only need the first 4 letters for each...
BIP39 words are pulled from a specific list of 2048 words. In this list, the first 4 letters are unique to each word. (including the words that only have 3...
Why do I only need the first 4 letters for each...
BIP39 words are pulled from a specific list of 2048 words. In this list, the first 4 letters are unique to each word. (including the words that only have 3...
Why Are Addresses Different After Recovering wi...
If the wallet address generated after importing your seed phrase is different from the one you used to receive crypto, there are 4 possible reasons for this. We recommend checking...
Why Are Addresses Different After Recovering wi...
If the wallet address generated after importing your seed phrase is different from the one you used to receive crypto, there are 4 possible reasons for this. We recommend checking...