Why can't I see my balance on the cold wallet?

The ELLIPAL Titan Cold Wallet is a completely offline and air-gapped device. It's purpose is to securely store your private keys and provides a secure way to sign your transaction.

Being offline allows it to be secure but it also means it doesn't connect to the blockchain. Because it is not connected, it cannot show you how much coins you have. By syncing your smartphone with the ELLIPAL Titan through the ELLIPAL App, you can easily view all of your coins and its value there.

Back to blog

11 comments

@Laura
Forgetting password is no big issue. You can recover your account using your mnemonics and passphrase (if you have one) and simply set a new password. Please refer here : https://www.ellipal.com/blogs/support/backup-recover-cold-wallet-mnemonic

Tips:
1.Please check the spell every single word is complete
2.If you set a passphrase when you first time create account, The passphrase is must filled. otherwise, You will get a different address.
3. Please check the address type is same with previous address.

Customer service

Hello, I created a cold wallet but I lost the password how can I delete the wallet that is empty without crypto coins?
I I create the hot wallet, the crypto will go to the hot wallet?

laura

Ellipal is a full decentralized non-custodial wallet, Users take fully control of their private key and mnemonics, Let’s say Ellipal no long exist, User still can recover their assets to other wallets which is follow standard BIP39&44.

Customer service

What happens if the app goes down how do your retrieve your coins?

Charlie Potter

@Colin, Ellipal is a full decentralized non-custodial wallet, Users take fully control of their private key and mnemonics, Let’s say Ellipal no long exist, User still can recover their assets to other wallets which is follow standard BIP39&44.

Customer service

Leave a comment

Please note, comments need to be approved before they are published.