Why can't I see my balance on the cold wallet?

The ELLIPAL Titan Cold Wallet is a completely offline and air-gapped device. It's purpose is to securely store your private keys and provides a secure way to sign your transaction.

Being offline allows it to be secure but it also means it doesn't connect to the blockchain. Because it is not connected, it cannot show you how much coins you have. By syncing your smartphone with the ELLIPAL Titan through the ELLIPAL App, you can easily view all of your coins and its value there.