Why can't I see my balance on the cold wallet?

The ELLIPAL Titan Cold Wallet is a completely offline and air-gapped device. It's purpose is to securely store your private keys and provides a secure way to sign your transaction.

Being offline allows it to be secure but it also means it doesn't connect to the blockchain. Because it is not connected, it cannot show you how much coins you have. By syncing your smartphone with the ELLIPAL Titan through the ELLIPAL App, you can easily view all of your coins and its value there.

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11 comments

How will I know how many tokens I hold if the app goes down and it’s not displayed on the titan?

Colin

@Ryan, Ellipal support SHIBA INU tokens, You have to add it by manually, Please refer how to add ERC20 token https://www.ellipal.com/blogs/support/add-erc20-tokens

Customer service

We need support to add Shiba please

Ryan

When will XUSDP be supported on the Ellipal Titan. I bought the Titan and now may have to buy a Trezor in addition.

Joe Morrison

@Gerald, Ellipal support SHIBA INU tokens, You have to add it by manually, Please refer how to add ERC20 token https://www.ellipal.com/blogs/support/add-erc20-tokens

Customer service

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